Using read status instead of the little red flag for better email management

This isn't a profound discovery, but one that's helped me deal with my email much better. A couple of things had always bothered me about how when I click on a new message in my email app the message immediately switched from the bold unread status to the unbold read status:

1. I might not have finished reading the message when I had to tend to something else, click on a different message, etc.
2. I might have finished reading the email but not replied yet, even though the message required a response.

Now when I come back to my inbox, I have no way to know at a glance what balls are in my court and who I just left hanging.
     Most email apps come equipped with a tool to deal with identifying which messages require follow-up: the cute, little red flag (). But I never use that thing—I have to actively choose to call attention to a message rather than choosing not to. I assume that new messages will require some follow-up, so I'd much rather make an active decision to consider a message dealt with than an active decision that something hasn't been still needs to be dealt with. Plus, it's just hard to notice that little flag even if I take the trouble to turn it on:

What good is a flag if it doesn't shout for attention?
     My workaround is pretty simple: forget about the red flags. Instead, turn off the preference to "mark messages as read when displayed in the preview pane" (as Entourage 2004 words it). Now whenever email comes in, the de facto flag (the message appearing bold in the message list, which actually does get my attention) stays set until I choose to turn it off (that is, mark it as read, which in Entourage is as simple as pressing Cmd+T). (I tried to use this trick with my desktop blogreader NetNewsWire, which I use to pick up the sensitive RSS feed from my company's Basecamp site, but, alas, NNW doesn't have the option of turning off the automatic "mark as read". Mozilla's Thunderbird does offer that option, but its handling of RSS feeds is not yet ready for prime time.)
     What are your tricks for dealing with the daily onslaught of email?

A Designer's Website that's Usable

Stefan Sagmeister is one of the more important graphic designers of our time. This past weekend he won a Grammy for Best Boxed or Limited Edition Package. Surprisingly -- or actually, maybe not surprisingly at all -- his firm's website is extremely usable. Many designers'/artists' websites provide a less than satisfying experience (brilliant though their work is). Not Sagmeister's. Its big chunky buttons and clear navigation couldn't be easier to use (except, perhaps, if it didn't use Flash so unnecessarily, which oddly crashed my copy of Firefox) -- despite the way they appear in different places and even at different angles on the portfolio pages.
     The buttons are, of course, self-consciously/ironically designed to be really, really, really button-y, but the joke doesn't compromise usability. Usable doesn't have to be boring or dumb.

Better file uploads with drag and drop

Browsers should allow users to drag files from their desktop and plop them into the "browse for file" form element. Do any browsers do this?

Online maps done right

High quality maps, big viewable areas, seemless Javascript, intelligent address parsing: Google Maps.

Looking to hire good people? Don't look to the job market.

Joel Spolsky of "Joel on Software" book and blog fame makes a good point about why it's so hard to find good people on the typical job posting sites : they're not there.

I like... big... buttons and I cannot lie.

A great example of taking advantage of Fitts's law: Amazon.com: Amazon Prime Sign Up

Direct manipulation Shopping Cart without Flash

Panic, makers of solid Mac software, had already implemented Flash-less drag-and-drop on their home page for downloads, but the implementation on the shopping cart for their new store is even better. (Via Good Experience).

Hostage appears to be toy

You couldn't make this stuff up. (Via CNN.com.)

Light petting

Am I the only one who thinks this icon is a little silly? Granted, it's easily identifiable, the colors look nice together, it's got some life to it. But, it's a fox. With its back to us. His tail is on fire -- I guess that's cool. But he's kind of pawing at the earth anemically. Like a limp hand shake.

Scrolling using the new PowerBook G4’s trackpad

Though Apple still hasn't been able to solve the heat sink problem involved in cramming a G5 processor into a PowerBook, it has introduced a nifty innovation to the ubiquitous laptop trackpad: double-fingered dragging for scrolling. (This is the equivalent of the scroll-wheel on a mouse.) From Apple's site:

Ready to Scroll

Scrolling through web pages or large documents on a trackpad can challenge even the most nimble fingers. That’s why every PowerBook G4 features a new trackpad with scrolling capability. Just drag two fingers over the trackpad to scroll vertically and horizontally or pan around any active window. Change this feature to suit your needs: Customize your trackpad settings or turn off scrolling completely via System Preferences.

^{(© 2005 Apple Computer, Inc.)}

What's so great about this is that, without changing the hardware (presumably), Apple has opened up a whole new dimension for an existing input device. It's simple to use, and won't get in the way if you don't want to use it. Simple and brilliant. (The animated GIF ain't too shabby, either. Nice little bit of info design.)

Google: search TV shows via close captioning text

The latest thing from Google.

Nice pants

Yow — the Lee Jeans site is gorgeously crafted, and with web standards, too.

Interviewing as Service

Khoi Vinh has some solid tips for interviewees about how they should prep for an interview with his firm, Behavior. Vinh's suggestions essentially speak to interviewees giving their interviewers good service: look the part, do your homework, be prepared for the worst, and complete the exchange graciously.
     Incidentally, Vinh's award-winning blog, Subtraction, is a gorgeous study in grid-based design, as well-handled as any website I've seen. (Vinh details his process in another entry on his blog.) Monochrome, with strong, understated typrography, and he's designing with Fitts's Law in mind (the nav bar at top has plenty of nice, fat click targets, as mentioned in my first post). Exceptional.

Steve Jobs in 1996: Technology cannot solve the problem with education

Really interesting Wired interview of Steve Jobs back in 1996, prior to his reinstatement as CEO of Apple. He's very candid, and comes across as reflective -- a different side of Jobs than what you see during the Mac trade show keynotes.

Some interesting sound bites:

I used to think that technology could help education. I've probably spearheaded giving away more computer equipment to schools than anybody else on the planet. But I've had to come to the inevitable conclusion that the problem is not one that technology can hope to solve. What's wrong with education cannot be fixed with technology.

Lincoln did not have a Web site at the log cabin where his parents home-schooled him, and he turned out pretty interesting. Historical precedent shows that we can turn out amazing human beings without technology. Precedent also shows that we can turn out very uninteresting human beings with technology.

It's not as simple as you think when you're in your 20s - that technology's going to change the world. In some ways it will, in some ways it won't.

Smarter browsers

Browsers should be smarter -- allow you to write Post-its on web pages and remember them when you return. For instance, there are two similar products I'm considering purchasing that I've placed in my Shopping Cart. I'd like to write a memo to myself about what's different between the two, so that when I come back I won't have to scratch my head and waste the time to re-figure out the minor feature differences between the two.

Also, when I quit my browser (or worse, when it unexpectedly quits), why do I lose all the sites I was browsing? Why can't the browser remember which sites I was viewing and in which tabs, and pull them back up? If I'm in the middle of reading two articles and I accidentally quit my browser, there's no way for my browser to remember where I was let me pick up where I left off. How hard would that be? (This would also be useful for keeping my Ta-Da lists open all the time, regardless of whether I restart my browser.)

Less is Mo'

Just checked out Keb' Mo's album Keep it Simple from the library. I nominate the title track to be the anthem of interaction designers. A verse:

I called my doctor on the telephone
The lines were open, but there was nobody home
Press 1, press 2, press #, press 3
Why can't somebody just pick up the phone
And just talk to me

^{(© 2003 Kebnote Music)}

Hansson to eBay: try honesty

David Heinemeier Hansson, the genius developer behind Basecamp and the Rails framework for Ruby, has a nice little post slamming eBay on not having the "balls" to be honest in their PR (unlike the Basecamp crew, whose announcement about their price hikes at the start of the year came off as sincere and warranted).

Writes Hansson, "eBay would do well by replacing the archetypical PR drone with something resembling a human being." Reminiscent of the Cluetrain Manifesto.

Noted without comment

Overheard at Borders Bookstore:
"Do you have Jesus calendars?"
"Yeah -- they should be next to the Mary-Kate and Ashley calendars."

washingtonpost.com registration: free and required? Yipee!

The header on the washingtonpost.com registration page touts its required registration as if it's a feature:



Weird.

Customer service over the phone hits a Wal

I call Wal-Mart to ask about a vacuum, and the woman who answers mumbles. She forwards my call to "domestics" (strange name, probably internal terminology?). The man who picks up in "domestics" greets me with: "Hello?" Hello? I ask if he can tell me about whether a specific vacuum is in stock, but before I get to tell him the name of the vacuum he says, "Hmm, hold on...." I'm on hold. I hear clicks. I'm disconnected.

Call back. Mumbling woman answers the phone.
"I just called about the vacuum...."
"Oh, did domestics pick up?"
"Yeah, but they hung up on me."
"Oh, let me try again."
Silence.
"Well, domestics isn't picking up. They might be out to lunch. We're a little short-staffed." They might be out to lunch?

Ari Weinzweig, in his nifty little handbook "Zingerman's Guide to Giving Great Service", points out that being short-staffed falls squarely into the category of the business's problems, not the customer's.

I ask about getting inventory information from someone outside of "domestics" but I'm told that only managers have access to store-wide inventory. So where's the manager on duty? Out to lunch.

How does the episode conclude? Ms. Mumbles asks me if I can call her back. She should have taken my number and called me back when she's ready.

Of course, this is Wal-Mart. What can I expect? Better. Is it impossible to motivate a huge workforce like the front-lines at Wal-Mart? To have a culture of quality service, even at their price point? But money talks, especially at the Wal. Couldn't they do even better business if they did? How would such an influence affect communities surrounding these stores? Rather than resorting to publishing open letters and setting up a PR website to defend Wal-Mart's spotty reputation as an employer and corporate citizen, CEO H. Lee Scott, Jr. could let a positive culture of service speak for itself.